Terms & Conditions

Terms and Conditions for provision of GTP Holdings Ltd complete services, including but not limited to, photographs, floor plans, virtual tours, videography, gas safety certificates, renovations and EPCs can be found here. This is a legal agreement between GTP Holdings Ltd and all clients of GTP Holdings Ltd. By ordering via telephone, fax, post, email, or any other means, you agree to be bound by these Terms and Conditions. These terms and conditions of business shall apply to all commissions undertaken by GTP Holdings Ltd, unless otherwise specifically agreed in advance in writing. GTP Holdings Ltd reserve the right to amend this agreement from time to time and new versions of this agreement are available upon request and/or will be posted on our website.
  1. All documentations, including but not limited to, E.P.Cs (Energy Performance Certificates), Floor plans, Legionella Risk Assessments, Photographs, Virtual Tours, Videography, Renovations, Gas Safety Certificates, remain property of GTP Holdings Ltd until paid for and should not be used on any literature without express permission.
  2. A strict GTP Holdings Ltd cancellation policy is essential to allow re-scheduling of staff so as to maximise staff utilisation in the field.
  3. A cancellation fee will can be charged where no deposit has been requested by GTP Holdings if any job (photographs and/or floor plan and/or virtual tour and/or EPC and/or any other services that require a property visit) is cancelled within 24hr of the confirmed appointment time.
  4. A minimum cancellation fee of £20 for each appointment can be charged.
  5. Due to external factors that GTP Holdings Ltd cannot control such as extreme weather conditions, GTP Holdings Ltd reserves the right to cancel bookings at short notice.
  6. GTP Holdings Ltd reserves the right to reject any assignment.
  7. GTP Holdings Ltd fees are subject to change from time to time.
  8. GTP Holdings Ltd reserve the right to require a deposit of up to £250.00. The £250.00 deposit will be deducted from the total amount to be paid. In this instances no jobs will be delivered until full payment has been received and funds have been cleared.
  9. GTP Holdings Ltd fees are payable within 14 days on supply of an invoice on completion of the commission. If, despite reminders you have still not paid any amount outstanding after 42 days from the date of invoice, then GTP Holdings Ltd reserves the right to charge an admin fee and reserves the right to refuse anymore work.
  10. All property photos and Floor plans are checked independently following creation and completion of CAD drawing services.
  11. Target turnaround is to return property photographs within 48hrs after the job has been completed and floor plans within 48hrs.
  12. For other photographic assignments the turnaround will be agreed in advance by both partied.
  13. The client will be notified by email when quality checked photographs, virtual tours and floor plans are available for publication.
  14. The following changes to the floor plans will be rectified free of charge – missing rooms, incorrect measurements, incorrect positioning of fixtures or a north point indication more than 10 deg from magnetic north. All other confirmed changes are normally chargeable.
  15. Change requests by the client and error correction will be dealt as a matter of priority but next day delivery might not be achievable in this case. On all floor plans rooms will be named as they are currently laid out in the property unless otherwise specified in writing by the client.
  16. GTP Holdings Ltd draws your attention to the Property Misdescriptions Act 1991 (‘PMA’). All floor plans are drawn for illustrative purposes only.
  17. GTP Holdings Ltd may process images (at your request) to enhance an image but this will only be performed with accordance of the PMA, unless you instruct us otherwise in writing.
  18. GTP Holdings Ltd retains copyright of all images and materials produced.
  19. GTP Holdings Ltd will agree in advance with the client any other usage than limited to their client’s company marketing and branding. An additional fee might then occur.
  20. Our Photographers always try their best to set up shots as best as they can. However, they cannot move heavy objects such as sofas due to health and safety regulations. If you would like heavy furniture moved, please speak to the occupiers of the property prior to our appointment.
  21. Our Photographers always take extra care that properties are as tidy as possible before setting up the shot. If any one property is unreasonably untidy our Photographer will take a proof shot and in certain cases you may wish for us to go back and reshoot the property at a later date. Any such reshoot is chargeable.
  22. You will be responsible for ensuring that the premises to be photographed or drawn for a floor plan are in a suitably presentable state and GTP Holdings Ltd reserves the right to not visit a property which is unsuitable due to state of repair or cleanliness
  23. Our staff have the right to work in a safe environment. It is at the discretion of our staff as to whether or not they feel the property is within health and safety regulations. If they feel vulnerable in any way they have the right to leave the property and will immediately inform the agent.
  24. In any cases of damaged property GTP Holdings Ltd will need three independent written quotes from the owner of the property for the cost of replacing the damaged item. For items over the value of £600 GTP Holdings ltd will ask the Estate Agency for their viewing figures for that property on that day. GTP Holdings ltd will also need to know whether or not an agent attended the viewing.
  25. If you would like more information regarding our room labelling then please contact us DOMESTIC ENERGY ASSESSOR (D.E.A) ENERGY PERFORMANCE CERTIFICATE (E.P.C) Our EPC Survey is as extensive as access and circumstances permit. The assessor/surveyor inspects as much of the surface area, internally and externally, as practicable and where possible the report includes comment on energy related aspects and parts of the building. The report contains the following clear assumptions and limitations :-
  26. The assessor/surveyor advises the client as to his record of the domestic energy values in relation to the building, and save as hereinafter provided, carries out such work as is reasonable in his professional judgement, bearing in mind the practical limitations imposed by the individual circumstances of the property at the time of his inspection.
  27. Except where the contrary is stated, parts of the building and of the energy systems which are covered, unexposed or inaccessible, are not inspected and it is, of course, impossible to examine every part of the building and its energy systems. The report does not purport to express an opinion or to advise upon the condition or energy ratings/values of uninspected parts and should not be taken as making any implied representation or statement about such parts.
  28. The Assessor/Surveyor inspects as much of the surface area, both internally and externally, as is practicable and opens cupboards/drawers where accessible and where reasonable to do so. The energy inspection is a non-invasive inspection; the surveyor does not lift fitted carpets, move furniture or remove fixtures of fittings to facilitate inspection.
  29. The roof attic and upper areas are inspected from ground level or from a nearby available vantage point, together with flat roofs and loft attics, which can be accessed, with due regard to safety, from the Surveyors 10 ft (3 metre) ladder. Close proximity of nearby buildings or tall trees may preclude inspection of parts of the attic/roof.. The roof void is inspected assuming a suitable access point if available, but household effects, or other items stored therein, will not be moved. No comment can be made upon the practicality of using the chimneys.
  30. Wherever possible the fabric is examined for evidence required to produce the E.P.C. Energy Performance Certificate.
  31. General comments only are made and energy related systems/equipment is only visually inspected.
  32. No test of the service installations – gas, water, electricity, central heating, systems is made unless expected by home owner.
  33. The Surveyor gives his opinion giving all reasonable professional skill and care provided however that any liability of the Assessor/Surveyor arising in connection with these Conditions of Engagement or any matters arising therefrom shall not extend to economic loss or loss of profits suffered whether by the Client or any third party.
    1. Any dispute or difference which may arise between the assessor/surveyor and the Client in connection with these Conditions of Engagement or in connection with any matters arising therefrom shall be referred to and determined by a single arbitrator (hereinafter called “The Arbitrator”) such arbitration to be held in Sussex of England.
    2. The Arbitrator shall be appointed by agreement between the parties or in default of agreement the BRE, (Building Research Establishment).
    3. The procedure to be followed shall be agreed by the parties or in default of agreement, shall be determined by the Arbitrator but in all cases the law and practice to be followed by determining the dispute or difference shall be the law and practice of the United Kingdom.
    4. In the event that the parties of the Arbitrator shall determine that there shall be any right of appeal from the decision of the Arbitrator such appeal and any subsequent appeals shall be heard by the courts of the United Kingdom and in such event each party agrees to submit to the jurisdiction of any court of competent jurisdiction within the United Kingdom, and to comply with all requirements necessary to give such court jurisdiction. No court outside the United Kingdom shall have any jurisdiction over any matter touched by this agreement.
    5. In the event of default by either party in respect of any procedural order made by the Arbitrator the Arbitrator shall have the power to proceed with the Arbitration in the absence of the party and to deliver his award.
  34. Where applicable, the opinion in the report is as at the date of inspection. Unless otherwise expressly agreed, the assessment advice and certification assumes that:-
    1. The property is unaffected by any statutory notice and that neither the property nor its use or proposed use gives rise to a contravention of any statutory requirements.
    The Assessor/surveyor is under no duty to verify these assumptions.
  35. The Client agrees to pay to the Surveyor in respect of the said professional advice a fee as agreed. In addition, the Client will reimburse to Surveyor amounts of any Value Added Tax on the fee, together with any agreed expenses.
  36. This report is confidential to the Client for the specific purpose to which it refers. It may be disclosed to other professional advisor assisting the Client in respect of that purpose, but the Client shall not disclose the report to any other person.
  37. Where energy saving costs are given, they are for guidance purposes only and should not be construed to be quotation nor estimate and should be substantiated prior to exchange of contracts by proper competitive quotations or estimates.

Privacy Policy

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